After spending Sunday in Dalhart with nothing to do (and only a couple of pizza-delivery joints to choose from for sustenance), I was at Langen Chevrolet bright-and-early on Monday morning.  The service manager was a very nice young man who immediately put someone to looking at the diagnostic codes to try to determine if the problem was electrical or mechanical.  The procedures indicated replacing the TCC solenoid as the first step, which would take a couple of hours.  Once installed, they would have to then check for any mechanical problems.  Unfortunately, while the solenoid did indeed need replacing, its failure caused damage to the gears due to overheating, which means that the transmission has to be rebuilt or replaced.

The dealership in Dalhart didn’t have anyone who could do this, although they did get agreement with the GMC dealer across town to have the work done.  The problem, though, was that there were no rental agencies in town, so I couldn’t get the rental car specified in my extended warranty, and I couldn’t afford to sit in a hotel for a week while they did the work.  The service manager went to work with GM and finally got clearance with them to have the truck towed to Westgate Chevrolet in Amarillo, where they could perform the work and arrange a rental. 

I have to compliment Chris Bell at Langen Chevrolet on working through all the red tape with GM and getting me and my truck to a place where it could be serviced and that allowed me to get back home.  I’m definitely going to send an email to the dealership about it.  I seem to spend so much time complaining about bad service that I can surely spend a little time to compliment good service when I see it.