I’ve been a customer of Dreamhost since April, 2000.  Over those six years I have rarely experienced any significant downtime with them.  Their recent troubles really had me doubting their ability to continue that record, though.  They recently reached a milestone of 300,000 domains served and I couldn’t help but wonder if they were overextending themselves.

I know that Bitter was  very, very unhappy with  Dreamhost and the downtime.  They offered her a free month of hosting, which I suppose is good, but it’s hard to get over being ignored by a hosting company for such a long period.  The cardinal sin of customer service isn’t being unable to solve a problem—it’s keeping your customer in the dark about it.

What was interesting is that I didn’t experience anywhere near the same problems she did.  My sites were up most of the time hers was down.

Anyhow, Dreamhost has put up a detailed rundown of the problems, how they started, and what they’re doing for the future.