PayPal’s response to my customer service inquiry leaves a bit to be desired:

Dear Aubrey,

Thank you for contacting PayPal.

We appreciate the time you’ve taken to write us with your comments about our service. 

PayPal continuously strives to provide you with the highest quality website features and navigation system.  We carefully consider every feedback email we receive and appreciate your suggestions. 

Thank you very much for your feedback.

If you have any further questions, please feel free to contact us again.

Sincerely,
LuShawn
PayPal Customer Service

This sounds like they were required to respond, but didn’t know what to say.