Frustration
April 14, 2006
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Posted by Aubrey Turner
I’ll admit to a bout or two of frustration over badly designed and implemented self-checkout systems, but I think this guy went just a little over the edge.
GRAPEVINE – First there was road rage. Then there was cellphone rage. And now there’s self-checkout-screen rage.
A customer upset that his debit card wasn’t being accepted punched a self-checkout screen Tuesday at a Wal-Mart Supercenter in Grapevine and then walked out.
The suspect had not been arrested by Thursday, but employees got the license plate number of his pickup and investigators awaited a copy of a surveillance video showing him leaving the store.
The damaging blow came shortly before 5:30 p.m. at the store in the 1600 block of Texas 114 when the man tried to buy a few food items, according to police reports.
After a clerk and the manager heard the bang, the suspect told them that he had broken the monitor because “it was a piece of s—-.”
As he left the store, the man yelled: “Don’t get close to me or I’ll kill you.”
The punch left the monitor with a $2,000 black eye.
I was sympathetic with him up until he threatened the store employees. And that will probably be the bit that increases the severity of the charges once the police catch up with him.
Categories: Technology
This is too funny – The stores Wally marts over in Plano drive me Knuts. (That is nuts with a capital ‘K’) They are not as bad as the ones at Home Despots…. There the things want to weigh everything as it is put into the bag – try that with a foam paint brush.
I have on a number of occasions at HD just put down what I was trying to buy and left the store – and then gone to Lowes. At least in Plano the Lowes do not have the self check out lines….. And No – even though I live in TX – I have never punched out the monitor.
My experiences in Home Depot of late have been pretty good. But I have had trouble with their self-checkout in the past. Although the most annoying episode was perpetrated by a Home Depot employee, who opened up the boxes I had just run through the scanner. She said it was to “make sure nothing was missing, since people often take out parts.” Her real purpose didn’t dawn on me at first, as I responded to her with the fact that the boxes had just been brought down from the high shelves by another Home Depot employee. Just as the words left my mouth I realized what was really up. She was checking to make sure I wasn’t trying to steal something by hiding it in the boxes.
Now I’ll grant that this particular Home Depot isn’t exactly in a great area, so I suppose theft is a bigger problem than with the one here in Keller, but I don’t appreciate being treated as a criminal.
<<Now I’ll grant that this particular Home Depot isn’t exactly in a great area, so I suppose theft is a bigger problem than with the one here in Keller, but I don’t appreciate being treated as a criminal.>>
It really does not matter where you live. – I live in the richest town in the richest county in Texas. (This does make it the richest town in Texas – that is either one of the Park Cities or a Town near Houston.) HD treats you the same way here. The worst HD experience I have ever had was when I ordered two double three way switches in black at $30/each – they are only made by Cooper (I think that is the company)…. and only HD seems to be the only place to carry Cooper. At any rate the HD told me that they would be in in 3 days. It took 6 weeks! And lots of calls by me…. and they HD kept telling me these stories that the next person from HD would refute. I finally sent a nasty gram to HD corporate. Needless to say – now I go to Lowes for most things